REFUND POLICY
(657) 278-7529

FACILITY USE MEMBERSHIPS (NON STUDENT MEMBERSHIPS ONLY)

The buyer may cancel a Facility Use Membership Agreement at any time prior to midnight on the fifth day of business after the date of the agreement, excluding Sundays and holidays. To cancel the Agreement, the buyer must mail or deliver a signed and dated notice, or send an email which states that the buyer is canceling the agreement or words of similar effect to the Recreation Services Desk.

All financial obligations associated with facility-use memberships are disclosed to and agreed upon by all parties at the time facility use memberships are established. As a result, refunds are generally not available to members after the fifth day the agreement is in effect. Those parties, who want to be considered for special circumstance, pro-rated membership refunds, may do so in writing, subject to the review and approval of the Titan Recreation Director.

MEMBERSHIP (PAYROLL DEDUCTION) POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Membership and payroll deduction is continuous and without an expiration date.  Cancellation requests must be submitted 30 days in advance and in writing. 

The buyer may cancel a Facility Use Membership Agreement at any time prior to midnight on the fifth day of business after the date of the agreement, excluding Sundays and holidays. To cancel the Agreement, the buyer must mail or deliver a signed and dated notice, or send an email which states that the buyer is canceling the agreement or words of similar effect to the Recreation Services Office.

All financial obligations associated with facility-use memberships are disclosed to and agreed upon by all parties at the time facility use memberships are established. As a result, refunds are generally not available to members after the fifth day the agreement is in effect. Those parties, who want to be considered for special circumstance, pro-rated membership refunds, may do so in writing, subject to the review and approval of the Titan Recreation Director.

INSTRUCTIONAL CLASSES REFUND/TRANSFER POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Refund Policy:
For requests submitted 48 hours prior to the first scheduled class meeting, a refund less a $10 processing fee will be given. No refunds will be given after the 48-hour deadline. A full refund will be given for classes cancelled and no alternative is available.

Transfer Policy:
Transfer requests must be submitted at least 72 hours prior to the first scheduled class meeting. A transfer request will be approved on a space available basis for a class of the same type and cost only. One transfer per person, per class only. If a transfer is not approved, the customer may choose to stay enrolled in the class or request a refund (see refund policy above).

FIRST AID REFUND/TRANSFER POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Refund Policy:                                                                                 
For requests submitted 48 hours prior to the first scheduled class meeting, a refund less a $10 processing fee will be given. No refunds will be given after the 48-hour deadline. A full refund will be given for classes cancelled and no alternative is available.

Transfer Policy:
Transfer requests must be submitted at least 72 hours prior to the first scheduled class meeting. A transfer request will be approved on a space available basis for a class of the same type and cost only. One transfer per person, per class only. If a transfer is not approved, the customer may choose to stay enrolled in the class or request a refund (see refund policy above).

Tardiness:
All American Red Cross Classes have strict attendance requirements. The class will be closed to anyone who is more than 15 minutes late. A "CLASS CLOSED" sign will be posted on the door after the 15 minute deadline. Do not disrupt the class if the sign is already posted. No refunds or transfers will be accepted due to tardiness.

ROCKWALL REFUND/TRANSFER POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Refund Policy:
For requests submitted 48 hours prior to the first scheduled class meeting, a refund less a $10 processing fee will be given. No refunds will be given after the 48-hour deadline. A full refund will be given for classes cancelled and no alternative available.

Transfer Policy:
Transfer requests must be submitted at least 72 hours prior to the first scheduled class meeting. A transfer request will be approved on a space available basis for a class of the same type and cost only. One transfer per person, per class only. If a transfer is not approved, the customer may choose to stay enrolled in the class or request a refund (see refund policy above).

PERSONAL TRAINING POLICY

Cancellation Policy:
Participants must call to reschedule at least 24 hours in advance. Appointment must be rescheduled within the same semester. If an appointment cannot be rescheduled, a refund less a $10 processing fee will be given. Refunds will not be given for a “no show”. For cancellations please call the Recreation Services Desk at 657-278-5196.

INTRAMURAL SPORTS PARTICIPATION POLICY

Intramural Sports participation is contingent on student, faculty/staff, or alumni association status. Any changes to student, faculty/staff, or alumni association status may result in ineligibility.

There will be no refunds given for the Intramural Participation Fee. It is the participant’s responsibility to adhere to all registration deadlines and attend all required meetings for specific sports.

TITAN YOUTH SPORTS CAMP REFUND/TRANSFER POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Refund Policy:

The parent or guardian’s signature on the registration form indicates understanding of all registration and refund policies and agreement to abide by them. All refund requests must be submitted in writing and received by Titan Recreation by the dates listed below.

Refund AmountRequest Must Be Recieved By
90%Before May 1
75%May 1-30
50%After June 1: No later than 15 business days before purchased session begins
25%Within 15 business days of purchased session

No refund after the first Monday of session or week.
If Titan Recreation cancels a program, a full refund will be issued.

Transfers:

Due to administrative costs, a fee is charged for transferring between programs.

  1. A $25 transfer fee applies to each transfer between camp options, sessions, or weeks per child.
  2. Transfers must be submitted either online via our web based transfer request form or in person at the Recreation Services Desk of the Student Recreation Center at least three business days prior to the start of the session or week. The transfer fee must be paid at the time the request is approved.
  3. Transfers are based on space availability and are made at the discretion of Titan Recreation.
  4. Children may give their spots only to siblings or step- siblings. Programs are not transferable to anyone outside the family.
  5. No refund after the first Monday of session or week.

If Titan Recreation cancels a program, a full refund will be issued.

LEARN TO SWIM REFUND/TRANSFER POLICY

Refund and transfer requests must be submitted online via our Online Request Form.

Refund Policy:
Refund requests must be submitted at least two weeks prior to the start of the session. Refund requests received after the deadline and prior to the first day of the session must be accompanied with a written medical excuse.  All refund requests include a $10 processing fee.  NO cancellation requests will be accepted during the session even if the participant did not attend any portion of the session.

Transfers:
Each participant may request one transfer per session at no charge. A transfer is defined as any change from one class to another and will be approved on a space available basis. Transfer requests must be made at least two weeks prior to the first class meeting. Additional transfers are subject to a $5 processing fee.

POS/REC EXPRESS REFUND/TRANSFER POLICY

All refunds/exchanges require the original receipt and must be requested within 5 days of purchase.

  • Sports merchandise can be refunded/exchange only if sealed/unopened
  • Personal hygiene (including Yoga mats/covers) can be refunded/exchange only if sealed/unopened
  • Clothing can be refunded/exchange only if unworn/unwashed
  • Rec Express food/drink items can only be exchanged for similar items of equal or lesser value
  • Rec Express exchanges are only available on the same day of purchase


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